Cox Internet Review
As one of the largest ISPs in the United States, Cox may be an available option for your internet needs. It’s available in 624 service areas across 19 states and offers six data plans that allow you to pick the speed you need and add other Cox WiFi products and extras during checkout. But there are still some pros and cons worth considering, so we’ve summarized essential facts about Cox’s internet plans to help you decide if it’s is a good fit for you.
Who is Cox internet for?
Most Cox cable internet plans offer 1.25TB of monthly data, so the question you’ll need to ask yourself when choosing a plan is what download speed does your household need? If you need service for up to five devices and mainly only browse the web and read emails, the Cox Starter 25 internet package will provide you with download speeds up to 25Mbps starting at $29.99/month.
Need a little quicker download speed for up to five devices? The Cox Essential 50 plan offers all the perks of the Starter 25 plan, but with up to double the download speed starting at $39.99/month. If you have a gamer in the house or are working from home and need to video conference, the Cox Preferred 250 plan works well for up to seven devices, with download speeds of up to 250Mbps starting at $59.99/month.
Do you like to stream movies or play multi-player games online? With download speeds of up to 500Mbps, the Cox Ultimate 500 plan is great for streaming 4k movies, online gaming, and more for up to nine devices at once, all starting at $79.99/month. And for the ultimate download speeds of up to 1G and 8k streaming, consider the Cox Gigablast plan starting at $99.99/month.
Not interested in signing a 12-month contract? No problem. Cox internet service also offers a no-credit-check, no-contract, pre-paid internet option of $50/month with a guaranteed price lock for three years.*
How long is the contract price locked in?
Initial contract terms start at 12 months, except for the pre-paid internet option, which does not require a contract.
Are there data overage charges?
All plans offered 1.25TB of data. If you go over your data in a month, Cox Internet will issue a one-time courtesy credit on the first bill with overages. After that, Cox will charge $10 for each 50GB over your data plan (with an overage cap of $100.)
Are there discounts if I bundle with other services (such as TV or phone)?
Yes, discounts are available with certain product bundles.
Can I provide my own modem?
Yes, but the equipment will need to be a Cox-certified cable modem.
What is the cancellation policy?
You may cancel your service at any time. However, you may incur cancellation fees of $10/month for each remaining month of your contract. You’ll also need to return all Cox internet equipment to avoid additional fees.
What others say about Cox internet
Reviews of Cox internet services are generally positive compared to other fiber options. Overall, Cox internet is looked at favorably across several different categories.
- Cox plans “skew toward the pricey side,” according to one CNET review. However, the reviewer also points out that Cox’s data usage policies are “about as reasonable as you could hope for.”
- Cox internet service also ranked well in U.S. News & World Report’s Best Internet Service of 2022 review, where Cox placed fourth overall in a three-way tie with RCN and Spectrum.
- Cox also earned nods from U.S. News & World Report as the #2 ISP in the Best Cable Internet Provider ranking, #3 on the Best Fiber Internet Provider list, and #4 in the Best Internet Provider for Gaming category.
How does Cox internet compare to other providers?
When it comes to options, Cox offers more packages than most competitors allowing you to pick from six data speeds to best suit your needs. However, their mid-tier prices are not as competitive as AT&T or Verizon, with each offering 200Mbps options for $39.99 to $50/month, versus Cox’s Preferred 250 plan that offers 250Mbps starting at $59.99/month.
Similar to Xfinity, Cox also caps data usage at 1.2TB, while AT&T and Spectrum who offer unlimited data options. And if you’re not a fan of contracts, you should know that Cox requires a two-year service agreement, but AT&T, Verizon, and Spectrum do not.
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*Pricing varies by location and availability. Speeds may vary. All prices subject to change; for current pricing and availability visit our internet service page. Prices as of 1/13/22.
Disclosure | Updater articles are based on our own data and research, independent from partner relationships. We are not compensated by partners for information and opinions presented here. Our Editorial Terms of Service can be found here.