How does Spectrum compare to Cox internet?

Shopping around for internet providers? Spectrum and Cox are two internet service providers (ISPs) that offer all-around services for individual users and small families.

What is the availability of Spectrum vs Cox? Spectrum provides internet access in 44 states and offers a free modem and fast upload speeds, while Cox operates in 19 states and offers numerous internet packages, including good entry-level plans.

Who Spectrum and Cox internet are for

Cox offers six plans: an entry-level internet plan that offers 25Mbps for $19.99/month ($29.99 in some areas), two plans (Essential 50 and Preferred 250) with speeds ranging from 50Mbps to 250Mbps for $29.99 to $49.99/month (pricing is $39.99 to $59.99/month in some areas), a 500Mbps plan, and a 1000Mbps plan for $99.99/month.*

Spectrum offers three plans: an entry-level internet plan that offers up to 300Mbps for $49.99/month, a 500Mbps plan for $69.99/month, and a Gig plan for $89.99/month.

Individual users or small families that enjoy lite TV streaming, web surfing, and connecting fewer than 5 devices at once don’t need the fastest internet on the market. The Spectrum and Cox entry-level plans are a good option for doing these activities.

Gamers, remote workers, and TV buffs may need faster speeds to do their activities without internet issues and connect up to 10+ devices. Cox and Spectrum offer good options for you, such as high-bandwidth internet plans with up to 1 Gig.

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Comparison of internet services

Every internet plan has extra fees that will potentially increase your bills. Some of the fees you should be aware of and plan for include:

Installation fees

At $49.99, Spectrum offers one of the lowest installation fees on the market. On the other hand, Cox charges a $100 installation fee. However, Cox customers can choose to have their installation kit shipped to their address or pick one up at a Cox retail store and can avoid a fee by doing self-installation.

Modem fees

Cox and Spectrum charge the lowest equipment fee among major ISPs. Cox has a $13.99/month equipment fee, and Spectrum has a $10/month equipment fee. Cox customers can also choose to bring their own compatible modem at no charge.

Non-return equipment fees

At $78, Spectrum has the lowest non-return equipment fee, while Cox charges up to $120 if you don’t return your modem.

Data overage fees

Spectrum offers unlimited data so you don’t have to worry about a data overage fee. Meanwhile, Cox charges $10 per 50GB after you’ve hit the limit of your specific internet plan.

Early termination fees

Spectrum is a contract-free service that doesn’t charge an early termination fee. Meanwhile, Cox charges $10 for each month remaining in your contract. To avoid termination fees, Cox customers can opt for a no-contract plan which costs an additional $10/month.

Bundles

Cox is famous for its bundle deals and has internet and TV bundles, internet and phone bundles, and Triple Play bundles. Spectrum also offers TV-and-internet bundles and TV-internet-and-phone bundles.

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What others say about Spectrum and Cox internet

In the J.D. Power 2021 U.S. Residential Internet Service Provider Satisfaction Study, Spectrum received a better customer satisfaction rating than Cox in the South, West, and North Central regions. Meanwhile, Cox scored better customer satisfaction ratings in the East region.

  • Spectrum ranked #3 in the South, with a score of 725 on a 1,000 point scale, and Cox ranked #6 with a score of 707. 
  • Spectrum ranked #4 in the West region with a score of 711, and Cox ranked #7 with a score of 696. 
  • Cox ranked #3 in the East with a score of 708, and Spectrum ranked #4 with a score of 676. 

In the American Customer Satisfaction Index study, Spectrum and Cox scored 63/100 in customer satisfaction rating.

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How do Spectrum and Cox internet packages compare?

Cox and Spectrum offer several internet plans that are a perfect fit for individual users, small families, and more:

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*Pricing varies by location and availability. Speeds may vary. All prices subject to change; for current pricing and availability visit our internet service page. Prices as of 1/27/22.

Disclosure | Updater articles are based on our own data and research, independent from partner relationships. We are not compensated by partners for information and opinions presented here. Our Editorial Terms of Service can be found here.

Team Updater

Disclosure | Updater articles are based on our own data and research, independent from partner relationships. We are not compensated by partners for information and opinions presented here. Our Editorial Terms of Service can be found here.

*Pricing varies by location and availability. Speeds may vary. All prices subject to change; for current pricing and availability visit our internet service page. Prices as of 3/16/22.

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