Uncategorized Archives | Updater

AI can recommend an internet plan. But does it know what’s available at your address?

AI can recommend internet plans, but accurate recommendations start with address-level availability. Discover why real-time serviceability is essential to making AI-powered internet shopping work.

Introducing Updater Commerce APIs: more control over how you sell internet and TV

Introducing Updater Commerce APIs: Sell internet and TV within your own experience, with full control over your brand and customer journey—without the complexity of managing provider integrations.

You can build an order form. You can’t shortcut nearly 20 years of learning.

Nearly 20 years of experience, built into every order. See how Updater makes complex service purchases simpler.

Convert customer calls into revenue with Call Transfer

Turn everyday customer calls into a new revenue opportunity. Call Transfer connects customers with experts who help them find and order internet and TV services.

The most valuable 30 seconds in your customer journey

The right moment can turn a routine customer interaction into a revenue opportunity. See how reaching customers when they need services most can drive more orders and better experiences.

Meet Order Desk: complex orders made simple

Selling internet and TV services doesn't have to be complicated. Order Desk helps agents find available plans, guide customers through options, and order with ease.

A placed order isn’t the goal. An activated customer is.

A placed order doesn't always mean a connected customer. See why successful service activation is what really drives customer satisfaction and lasting revenue.

Meet Embed: new revenue, built into your platform

Turn the customer experience you already offer into a new revenue opportunity. With Embed, you can offer internet and TV directly in your website or app, helping customers get connected while generating revenue from completed orders. No complex integrations or extra operational work required.

CallMiner Listen Conference 2026

Updater recognized for agent excellence and AI innovation at CallMiner LISTEN 2026

By Jenna Weinerman Published Oct 21, 2026 Updated Oct 21, 2026 We’re bringing home some hardware! Updater earned two major honors at the annual CallMiner LISTEN conference, winning the Agent Improvement Award and being…

Introducing the Internet Store in ChatGPT: Updater’s first agentic app

By Deena Cook Published May 21, 2026 Updated May 21, 2026 By Amanda Amato Buying internet and TV services online might seem straightforward, but in reality, it’s not. Behind every plan are…

Verizon 5G Home Internet is now offered by Updater

Verizon 5G Home Internet now offered by Updater

By Deena Cook Published May 21, 2026 Updated May 21, 2026 By Amanda Amato Verizon 5G Home Internet is now part of Updater’s broadband offering, adding a new option alongside cable and fiber…

Updater achieves SOC 2 Type 2 examination for security

By Deena Cook Published Apr 20, 2026 Updated May 21, 2026 By Amanda Amato Security and trust are foundational to how Updater operates and how we support our partners. Today, we’re sharing an…