Industry insights blog
The ideas that shape the future of our industry.
Latest articles
Convert customer calls into revenue with Call Transfer
The most valuable 30 seconds in your customer journey
Meet Order Desk: complex orders made simple
A placed order isn’t the goal. An activated customer is.
Meet Embed: new revenue, built into your platform
Updater recognized for agent excellence and AI innovation at CallMiner LISTEN 2026
Introducing the Internet Store in ChatGPT: Updater’s first agentic app
Verizon 5G Home Internet now offered by Updater
Updater achieves SOC 2 Type 2 examination for security
What we’ve learned about writing resident welcome letter emails
Telecom isn’t ecommerce – it’s infrastructure